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Troubleshooting – Uploading Images

Online & Upload Indicator

The top right corner “Manage” section of the app will communicate whether there is a stable Internet connection. The section will be green if the app has a connection, and red if there is no connection. You will see the number of photos approved and uploaded.

At the end of the application, the numbers of photos approved needs to equal the numbers of photos uploaded. If these numbers are not equal, keep the application open for an internet connection to send all images.

If there are congestion issues, you may see green in the section, but the application may start to crash. If this occurs, go to settings, switch on flight mode and then relaunch the application and start over (a red button will be in the top right corner). When the campaign is finished, it is important to go back into the app and turn off flight mode. To ensure that flight mode has been turned off, the section should be green, and the number of photos approved should be equal to the number of photos uploaded. 

Please note that every tablet needs to use a different code during the activation. If you want to use two tablets to upload pictures to the same gallery, you need to create two separate gallery codes for the two devices.


Relevant Topics:

Troubleshooting – Shooting Against The Light 

Staff Training 

Preparing Your Device

Updated on February 20, 2020

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